Return & Refund Policy

15-Day Return Policy

We offer a 15-day return policy, which means you have 15 calendar days from the date you receive your order to request a return.

To be eligible for a return, the item must be returned complete with all accessories and components. You may inspect and handle the product as you would in a physical store to determine its nature, characteristics, and functionality. However, if the item shows signs of use beyond what is necessary for such inspection, a deduction may be made from your refund to reflect any loss in value.

To start a return, please contact us at:

karmeloaustraliaextension@gmail.com

Please include:

• Your full name

• Your order number

• The item(s) you wish to return

• A clear statement that you wish to return your order

Returns should be sent to:

[INSERT RETURN ADDRESS]

Items sent back without first requesting a return may not be accepted.

If you have any questions regarding returns, please contact us at:

karmeloaustraliaextension@gmail.com

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Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at karmeloaustraliaextension@gmail.com so we can evaluate the issue and provide an appropriate solution.

Where required by applicable consumer law, we will repair, replace, or refund defective products.

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Non-Returnable Items

Certain products cannot be returned, including:

• Personalized or custom-made products.

• Perishable goods.

• Sealed hygiene or personal care products that have been opened after delivery.

• Any other products excluded from the right of withdrawal under applicable law.

Gift cards are also non-returnable.

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Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the original item (if eligible) and place a new order separately.

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European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with applicable consumer protection laws.

Our 15-day return policy includes and extends this statutory withdrawal period.

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Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the direct cost of returning the item unless otherwise stated.

If the return is due to a defective, damaged, or incorrect item, we will cover the reasonable return shipping costs.

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Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund.

Where required by applicable law, refunds will be processed within the legally applicable timeframe after we receive the returned item or proof that it has been shipped back.

If more than 15 business days have passed since your refund was approved, please contact us at:

karmeloaustraliaextension@gmail.com