Política de envío
Shipping Policy
Last updated: August 2026
Thank you for shopping with DirtWorks™.
This Shipping Policy explains how we process and deliver your orders worldwide.
Order Processing
All orders are processed within 2 business days after your order has been placed.
Orders are processed Monday through Friday (excluding weekends and public holidays).
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that during periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Shipping Times
We proudly ship to customers worldwide.
Estimated delivery times after dispatch are:
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Worldwide: 5–10 business days
Please note that these delivery times are estimates only and are not guaranteed. Delivery may occasionally take longer due to factors beyond our control, including:
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Customs inspections
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Weather conditions
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Carrier delays
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Local postal services
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Public holidays
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Unexpected transportation disruptions
Shipping Costs
Shipping costs are displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Please allow up to 48 hours for tracking information to become available after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.
We recommend checking your country's import regulations before placing an order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided and the order has already been shipped, we cannot guarantee that changes can be made.
If a package is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply to resend the order.
Lost or Delayed Shipments
If your package has not arrived within the estimated delivery timeframe, please contact us at:
karmeloaustraliaextension@gmail.com
We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of:
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The shipping box
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The shipping label
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The damaged product
We will review your case and provide an appropriate solution as quickly as possible.
Order Changes & Cancellations
Orders can only be modified or cancelled before they have been processed for shipment.
Once an order has been dispatched, it cannot be cancelled. However, eligible customers may request a return in accordance with our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, please contact us: